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Shipping & Returns

 

ORDER SHIP TIMES:

 

Order production times begin when payment is received and processed.  Orders will not be processed without valid payment information.   Due to the many customization options, artwork is made to order and ships within 1-2 weeks.  Lampshades are also made fresh at the time they are ordered and usually ship in about 2 weeks.  Custom Monogram Rugs and Custom Braided Rugs take approximately 4-6 weeks.  Other items such as chandeliers, rugs and gift items will ship directly from the manufacturer.  If there is an issue with a drop ship from the manufacturer, we will let you know ASAP, otherwise you can expect around 5-7 business days for these items to ship.

All ship times are approximate.  If an item is out of stock or back-ordered you will be notified by email.  Please allow additional time for holidays and international shipments.  Doodlefish does not guarantee the delivery date of any products. All quoted times are production estimates and may vary due to circumstances beyond our control.  Production time does not include the time the item is in transit to the customer.  All shipping costs are determined by the manufacturer and/or delivery service.  All shipping disputes and claims must be filed with the respective delivery service and are subject to their policies.  Carefully examine all deliveries before accepting shipment.  Residential deliveries generally incur additional shipping costs over commercial location deliveries. By placing your order online you are hereby agreeing to these terms and to pay all shipping charges.

 

SHIPPING METHOD:

 

We typically ship via United Parcel Service (UPS) or Federal Express.  This does not include delivery  to P.O. boxes therefore a street address is required.  All international shipping fees and duties are the customer's responsibility.  Shipping charges are determined based on the current carriers ground shipping rates. Express Shipping is available on select items upon request. Please contact us for pricing and availability.  Large shipments are shipped with a signature required upon delivery.  If you require signature delivery due to your delivery area, please let us know at the time of order.  If you have any questions please contact our customer care department.

 

REFUND, RETURNS AND CANCELLATION POLICIES:

Due to the nature of our products and their intended use, Doodlefish does not accept returns.   We think it is very important that you as a new parent are not purchasing a product that has already been in another customer's home.

Doodlefish guarantees the quality of Doodlefish products and will gladly replace or repair any Doodlefish item that is defective. Please inspect your order immediately upon receipt. Any washed or used items may not be returned. All defective merchandise claims must be reported to Doodlefish within 10 days of delivery.  In these instances a Return Authorization will be issued.  Damages reported will be assessed for repair or replacement.

 

Unshipped orders may be cancelled within 2 days of the order date if the item is not in production.

 

Custom orders must be paid in full prior to production. Once the order is in production it may not be changed or cancelled.  Cancellations and refunds for custom products that are in production will not be accepted. 

 

If an order is approved for a refund and is issued a Return Authorization; the customer will be refunded the purchase price less a 35% restocking fee and all shipping costs incurred by Doodlefish.  Customers will also be responsible for return shipping costs. Items returned without an approved Return Authorization, will incur a 75% restocking fee in addition to all shipping costs incurred by Doodlefish.

 

If you have any questions regarding our policies, feel free to contact us at sales@doodlefishkids.com.  Please include your order number with any inquiry.